Systematized methods for the development of Product-Service Systems: a systematic literature review
Research on implementation of Product-Service Systems (PSS) in manufacturing companies has grown steadily and many methods have been published. This paper aims to identify and analyses existing methods on the implementation of PSS through a systematic literature review, focusing on methods with information considered enough for effective application. It was identified 1716 papers published among January 2006 and December 2018. Forty-six methods were identified; of which only 5 met the criteria established in the research for practical application. There is no convergence in the literature for indication of a predominant method, or even a guide to select the appropriate method for the business context. The approaches, procedures and characteristics of the methods are equivalent. No predominance of some over the others, about better results or efficiency, was observed. Despite the large volume of information identified, there is a gap in the literature, which is the lack of papers that guides effectively to develop a PSS and with detailed information for implementation.
AKASAKA, F. et al. Development of a knowledge-based design support system for Product-Service Systems. Computers in Industry, v. 63, n. 4, p. 309-318, 2012a.
AKASAKA, F. et al. Development of PSS design support system: knowledge-based design support and qualitative evaluation. Procedia CIRP, v. 3, n. 0, p. 239-244, 2012b.
ALVAREZ, R. L. P. Uma proposta de modelo de maturidade aplicada à servitização de empresas de bens de consumo duráveis. 2012. Tese de Doutorado. (Programa de Pós Graduação em Engenharia Naval) - Universidade de São Paulo, São Paulo, 2012.
BAINES, T. et al. Servitization: Revisiting the state-of-the-art and research priorities. International Journal of Operations & Production Management, n. July, p. 1-28, 2016.
BAINES, T. S. et al. State-of-the-art in product-service systems. Proceedings of the Institution of Mechanical Engineers. Part B, Journal of Engineering Manufacture, v. 221, n. 10, p. 1543-1552, 2007.
BAINES, T.; LIGHTFOOT, W. H. Servitization of the manufacturing firm. International Journal of Operations & Production Management, v. 34, n. 1, p. 2-35, 2013.
BEUREN, F. H. et al. Análise de conteúdo de publicações em Sistemas Produto-Serviço. Produção Online, v. 14, n. 1, p. 31-57, 2014.
BIOLCHINI, J. C. A. et al. Scientific research ontology to support systematic review in software engineering. Advanced Engineering Informatics, v. 21, n. 2, p. 133-151, 2007.
CLAYTON, R. J.; BACKHOUSE, C. J.; DANI, S. Evaluating existing approaches to product‐service system design. Journal of Manufacturing Technology Management, v. 23, n. 3, p. 272-298, 2012.
DYBA, T.; DINGSOYR, T. Empirical studies of agile software development: a systematic review. Information and Software Technology, v. 50, n. 9-10, p. 833-859, 2008.
GOEDKOOP, M. J. et al. Product Service systems, Ecological and Economic Basics. Amersfoort: Report for Dutch Ministries of Environment (VROM) and Economic Affairs (EZ), 1999.
KIM, S. et al. Development of an innovation model based on a service-oriented Product Service System (PSS). Sustainability, v. 7, n. 11, p. 14427-14449, 2015.
KIM, Y. S. et al. A systematic design framework for productservice systems and its implementation. In INTERNATIONAL CONFERENCE ON SERVICE SCIENCE AND INNOVATION, 5., 2013, Porto. Anais... IEEE, 2013.
KRUEGER, M. W. et al. Integrative service innovation: An industrial use case. In: CONFERENCE ON BUSINESS INFORMATICS, 17., Anais... IEEE, 2015. p. 217-223.
LEVY, Y.; ELLIS, T. J. A systems approach to conduct an effective literature review in support of information systems research. Informing Science, v. 9, p. 181-211, 2006.
LUCILE, T.; ALAN, L.; DANIEL, B. New PSS design method of a pneumatic energy system. Procedia CIRP, v. 30, p. 48- 53, 2015.
MAHUT, F. et al. Survey on product-service system applications in the automotive industry. IFAC Proceedings Volumes (IFAC-PapersOnline), v. 48, n. 3, p. 840-847, 2015.
MARILUNGO, E. et al. Open innovation for ideating and designing new Product Service Systems. Procedia CIRP, v. 47, p. 305-310, 2016.
MARILUNGO, E.; PERUZZINI, M.; GERMANI, M. An Integrated Method to Support PSS Design within the Virtual Enterprise. Procedia CIRP, v. 30, p. 54-59, 2015.
MARQUES, P. et al. A Methodology for Product-service Systems Development. Procedia CIRP, v. 7, p. 371-376, 2013.
MATTHYSSENS, P.; VANDENBEMPT, K.; BERGHMAN, L. Value innovation in business markets-breaking the industry recipe. Industrial Marketing Management, v. 35, p. 751-761, 2006.
MAUSSANG, N. et al. A model for designing product-service systems using functional analysis and agent based model. In: INTERNATIONAL CONFERENCE ON ENGINEERING DESIGN, 16., 2007, Paris. Anais... ICED, 2007.
MAUSSANG, N.; ZWOLINSKI, P.; BRISSAUD, D. Product-service system design methodology: from the PSS architecture design to the products specifications. Journal of Engineering Design, v. 20, n. 4, p. 349-366, 2009.
MENDES, G. H. S. et al. Product-Service System (PSS) design process methodologies: a systematic literature review. In: INTERNATIONAL CONFERENCE ON ENGINEERING DESIGN, 20., 2015. Milan. Proceedings… Design Society, 2015. p. 291-300.
MONT, O. Introducing an integrated engine service system. Manufacturing Engineer, v. 80, n. 3, p. 133-138, 2001.
MUTO, K.; KIMITA, K.; SHIMOMURA, Y. A Guideline for Product-Service-Systems Design Process. Procedia CIRP, v. 30, p. 60-65, 2015.
NGUYEN, H. N. et al. Operationalizing IPS2 development process: A method for realizing IPS2 developments based on Process-based project planning. Procedia CIRP. v. 16, p. 217-222, 2014.
PERUZZINI, M.; MARILUNGO, E. Design for Sustainability in PSS: Evidences of QFD-Based method application. In: ISPE INC. INTERNATIONAL CONFERENCE ON TRANSDISCIPLINARY ENGINEERING, 23., 2016, Curitiba. Proceedings... 2016.
PERUZZINI, M.; MARILUNGO, E.; GERMANI, M. Functional and ecosystem requirements to design sustainable P-S. Advances in Transdisciplinary Engineering, v. 1, p. 768-777, 2014a.
PERUZZINI, M.; MARILUNGO, E.; GERMANI, M. A QFD-based methodology to support Product-Service design in manufacturing industry. In: INTERNATIONAL CONFERENCE ON ENGINEERING, TECHNOLOGY AND INNOVATION, 20., Bergamo. Proceedings... IEEE, 2014b.
PERUZZINI, M.; MARILUNGO, E.; GERMANI, M. Technical - Business Design Methodology for PSS. Netherlands: IOS, 2015. p. 513-522. Advances in Transdisciplinary Engineering.
PEZZOTTA, G. et al. Definition of a PSS Engineering Environment: from the Theoretical Methodology to the Platform Implementation. In: XXI SUMMER SCHOOL “FRANCESCO TURCO” - INDUSTRIAL SYSTEMS ENGINEERING. Proceedings... 2016a
PEZZOTTA, G. et al. Towards a methodology to engineer industrial product-service system – Evidence from power and automation industry. CIRP Journal of Manufacturing Science and Technology, v. 15, p. 19-32, 2016b.
RONDINI, A. et al. Service engineering framework: The adoption of simulation to design and configure ProductService solutions. In: INTERNATIONAL CONFERENCE ON ENGINEERING, TECHNOLOGY AND INNOVATION, 2014, Bergamo. Proceedings... IEEE, 2014.
SAKAO, T.; PAULSSON, S.; MIZUYAMA, H. Inside a PSS design process: Insights through protocol analysis. In: INTERNATIONAL CONFERENCE ON ENGINEERING DESIGN, 18., 2011, Copenhague. Proceedings... ICED, 2011.
SAKAO, T.; SANDSTRÖM, G. Ö.; MATZEN, D. Framing research for service orientation of manufacturers through PSS approaches. Journal of Manufacturing Technology Management, v. 20, n. 5, p. 754-778, 2009.
SONG, W.; SAKAO, T. A customization-oriented framework for design of sustainable product/service system. Journal of Cleaner Production, v. 140, p. 1672-1685, 2017.
SUTANTO, A. et al. Product-service system design concept development based on product and service integration. Journal of Desert Research, v. 13, n. 1, p. 1-19, 2015.
TRAN, T. A.; PARK, J. Y. Development of integrated design methodology for various types of product - Service Systems. Journal of Computational Design and Engineering, v. 1, n. 1, p. 37-47, 2014.
VAN HALEN, C.; VEZZOLI, C.; WIMMER, R. Methodology for Product-Service System Innovation, How to implement clean, clever and competitive strategies in European industries. Assen, Netherlands: Royal Van Gorcum, 2005.
VASANTHA, G. V. A. et al. A review of product-service systems design methodologies. Journal of Engineering Design, v. 23, n. 9, p. 635-659, 2012.
VISINTIN, F. A methodology to support the development of integrated product-service solutions. In: INTERNATIONAL CONFERENCE ON ADVANCES IN PRODUCTION MANAGEMENT SYSTEMS. 2010Anais... APMS, 2010.
YANG, L. J.; XING, K.; LEE, S. H. A new design approach for PSS Conceptual Development. Advanced Materials Research, v. 605-607, p. 104-109, 2013.
YANG, X. et al. A practical methodology for realizing product service systems for consumer products. Computers & Industrial Engineering, v. 56, n. 1, p. 224-235, 2009.
ZINE, P. U. et al. A conceptual framework for product service system design for machine tools. Benchmarking, v. 23, n. 5, p. 1227-1248, 2016.