Product: Management and Development
https://pmd.igdp.org.br/article/doi/10.4322/pmd.2011.002
Product: Management and Development
Original Article

Analytic Hierarchy Process applied to the selection of knowledge management approach in technology-based companies

Sandra Miranda Neves, Carlos Eduardo Sanches da Silva, Aneirson Francisco da Silva, Cristiana Rennó D’Oliveira, Bárbara Elizabeth Pereira Sotomonte

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Abstract

Within the fields of knowledge management and risk management of projects, the transformation of the existing knowledge in the organization into competitive advantage was proposed in order to make the decision-making process possible. The main purpose of this article was to select an approach to knowledge management that gathered the applicable criteria to the decision-making and risk management of projects in technology-based companies. It was intended to describe, analyze and select the approaches to knowledge management through the use of the Analytic Hierarchy Process (AHP) method. The chosen structured lines of research for the selection of the approach were: Nonaka and Takeuchi’s; Davenport and Prusak’s; Stewart’s; Sveiby’s; Terra’s and Choo’s proposals. The selection was based on the geometric average of the judgments accomplished by six specialists, whose data gathering were collected through direct interview. The adopted method of research was modeling research. The study resulted in the selection of Nonaka and Takeuchi’s approach as the most adjusted according to the considered criteria.

Keywords

knowledge management, technology-based companies, risk management, AHP.
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