Within the scope of logistics, studies about air transportation have brought high relevance since this is a mode of transport with significant growth rate in recent years and considerable economic and social contribution. In this context, the air cargo terminals are strategic components for logistics, however, present a few data, especially when it comes to the analysis of ground services. This study uses the TRIZ methodology to identify the limitations and possibilities of innovation in logistics operations of an airport terminal cargo. The results demonstrate that the adoption of strategies could significantly improve storage of loads in storage disposition and thus the operational quality. Other results are presented in order to reconcile theory and practice on the gaps identified. As a suggestion for future research, is proposed to implement the proposals in a larger amount of actual cases in order to be evaluated results and quantitative implications.